Welcome to LUXORA. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.
When you use our website, we may collect personal information such as your name, email address, phone number, shipping address, and billing details. Payment information is processed securely through third-party payment providers, and we do not store your sensitive payment data on our servers. We may also collect non-personal information including your IP address, browser type, device information, and browsing behavior to improve user experience.
We use the information we collect to process and deliver your orders, communicate with you regarding your purchases, and provide customer support. Your data also helps us improve our website, enhance security, and prevent fraudulent activities. If you choose to subscribe, we may use your email to send updates, promotions, and marketing content.
Our website uses cookies and similar tracking technologies to improve your browsing experience. These cookies help us understand how users interact with our site, remember your preferences, and provide relevant content. You have the option to disable cookies through your browser settings, although doing so may affect certain functionalities of the website.
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers such as payment processors, shipping partners, and technical support services to operate our business effectively. These third parties are required to handle your information securely and only for the purposes specified.
We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. Despite our efforts, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
You have the right to access, update, or request deletion of your personal information. You may also opt out of receiving marketing communications at any time. To exercise your rights, you can contact us using the details provided below.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their policies before sharing any information.
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated effective date.
If you have any questions or concerns regarding this Privacy Policy, you can contact us at:
Email: [connectsme.ali@gmail.com]
Phone: [03223531364]
By using our website, you agree to the terms outlined in this Privacy Policy.
Refund & Return Policy – LUXORA
At LUXORA, we strive to ensure that our customers are fully satisfied with their purchases. However, if you are not completely happy with your order, we’re here to help.
Returns
You have 7 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The item must be in the original packaging
- Proof of purchase (order confirmation or receipt) is required
Any item that does not meet these conditions will not be accepted for return.
Non-Returnable Items
The following items cannot be returned:
- Items purchased on sale or discount
- Undergarments or personal wear items (for hygiene reasons)
- Gift cards (if applicable)
Refunds
Once we receive and inspect your returned item:
- We will notify you about the approval or rejection of your refund
- If approved, your refund will be processed within 5–10 business days
- The refund will be issued via the original payment method
Late or Missing Refunds
If you haven’t received your refund yet:
- First, check your bank account again
- Then contact your bank or payment provider, as processing times may vary
Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect item received
If you need an exchange, contact us with proof (images/videos).
Shipping Returns
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
- We recommend using a trackable shipping service
Contact Us
If you have any questions about our Refund Policy, please contact us at:
📧 connectsme.ali@gmail.com